MATTHEWS – McClintock Heating & Cooling owners Rob and Kim McClintock know the heating and air business as well as anyone.
Rob has more than 30 years experience while Kim handles accounting, marketing and public awareness.
Through that work, Kim knows her industry doesn’t always get a great reputation with customers, and that’s why she and her husband invest so much back into her company.
“We have a great team,” Kim said. “Rob and I spend a lot of time finding people in our area who want to work in our industry and training them. We invest a lot in our team, and we invest a lot in their training as far as the technicians going for advanced training, working on customer service skills or teaching someone new the basics of HVAC.”
Most of their install employees have been with the company for a number of years, including Brian, the installation manager who has been with the company since 2002.
Two summers ago, a high school student came in looking for summer work. The McClintocks took him in, taught him the basics and have him back this summer and maybe for a full-time hire after high school.
It’s that kind of family feel that separates McClintock and allows them to provide excellent heating, cooling and electrical needs to their customers.
Many of the technicians have been with the company for years. They don’t earn commission or extra compensation for selling new units, and that’s something that puts customers at ease.
“Do the right thing is kind of our unofficial motto,” Kim said. “Our technicians are not sales people. They get paid to fix things, not to sell replacements. We have sales people to do that. I think that makes people really comfortable with our technicians because they’re there to try to help them and are there in their best interest.”
McClintock offers free estimates and online appointment scheduling or preventative maintenance checks that will save time and money in the long run.
Call 704-321-5207 or learn more about McClintock at https://www.mcclintockh vac.com.